Microsoft Dynamics Certified Technology Specialist

Microsoft Dynamics Certified Technology Specialist

Exam MB2-632: 

CRM 4.0 Applications

About this Exam This certification exam measures your ability to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and use the terms used in the application to adequately convey solutions to other users.

Exam Topics Covered The following list includes the topic areas covered on this exam. Microsoft Dynamics CRM Concepts Sales Marketing Service Management Service Scheduling

Audience Profile Individuals who want to obtain a certification on Microsoft Dynamics CRM 4.0 Applications should take this exam. Additional skills recommended: General working knowledge of Microsoft Windows 98, Microsoft Windows 2000 Server, or Windows XP; the installation process; and the Customer Relationship Management process.

Credit Toward CertificationWhen you pass Exam MB2-632: CRM 4.0 Applications, you complete the requirements for the following certification(s): Microsoft Dynamics Certified Technology Specialist Exam MB2-632: CRM 4.0 Applications: counts as credit toward the following certification(s): Microsoft Certified IT Professional – Applications for Microsoft Dynamics CRM 4.0 Microsoft Certified IT Professional – Developer for Microsoft Dynamics CRM 4.0

Note This preparation guide is subject to change at any time without prior notice and at the sole discretion of Microsoft. Microsoft exams might include adaptive testing technology and simulation items. Microsoft does not identify the format in which exams are presented. Please use this preparation guide to prepare for the exam, regardless of its format. Skills Being MeasuredThis exam measures your ability to accomplish the technical tasks listed below.The percentages indicate the relative weight of each major topic area on the exam. Microsoft Dynamics CRM Concepts (34%) Understanding Microsoft Dynamics Software Multi-Lingual User Interface and Multi-Currency Customer-Centered View Using Microsoft Dynamics CRM for Microsoft Office Outlook Sales (18%) Microsoft Dynamics CRM Sales Concepts Opportunity Management Managing Leads Sales Order Processing Marketing (16%) Planning and Creating Marketing Campaigns Managing Marketing Campaigns Service Management (18%) Managing Contracts Managing Cases Creating a Knowledgebase Managing Service Queues Service Scheduling (14%) Understanding the Service Scheduling Life Cycle Scheduling Services Maintaining Users and Resources Preparation Tools and ResourcesTo help you prepare for this exam, Microsoft Learning recommends that you have hands-on experience with the product and that you use the following training resources. These training resources do not necessarily cover all of the topics listed in the "Skills Measured" tab. Classroom Training 8913B: Applications in Microsoft Dynamics CRM 4.0 (3 Days) Microsoft E-Learning 8913AE: Applications in Microsoft Dynamics CRM 4.0 (18 Hours) Microsoft Press BooksThere are no Microsoft Press books currently available. Practice TestsThere are no practice tests currently available.

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